Work
Chuck Is...
Digital Product Manager
Consumer-Centered Strategist
AI Pragmatist
Trust Builder
Stakeholder Sherpa
Adept Communicator
Nimble & Thoughtful
Results Driven
Evidence-Based Decision Maker
My approach begins and ends with customers. By diving into both relevant qualitative and quantitative data—leveraging tools like PowerBI and LogRocket, as well as key retail metrics (CLV, AOV, NPS)—I identify critical patterns and opportunities. I craft clear, actionable strategic plans designed to enhance engagement, reduce friction, and foster customer loyalty.
I am uniquely skilled at navigating complexity, clarifying ambiguity, and developing strategic roadmaps in sync with business goals. My collaborative style builds consensus among executives, stakeholders, UX, and development teams, ensuring alignment and effective execution.
What does this mean for you? It means having a trusted partner who doesn't just understand customer behavior but knows how to transform insights into impactful execution and experiences that resonate, drive sales, and deepen customer engagement.
Together, Let's build experiences that matter.
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Retail & E-commerce
Consumer-centricity, merchandising, loyalty, personalization, marketing & promotion
Technology
Agile, Jira, Confluence, Figma, PowerBI, Log Rocket, Miro, Visio, CRM integration, Headless Architecture, Salesforce, Zendesk, MS Office (highly skilled) System & Process documentation, E-commerce, PIM/DAM integrity, pricing, payment processing, last-mile integration
Administration
Strategic planning, Budgeting, coaching & mentoring, refined communication and interpersonal skills, evidence-based decision making, influencing and collaborating across all levels, of the organization.